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Official warranty on every product • Free AC & washing machine installation inside Dhaka • 0% EMI up to 3 months

Terms of Service

Last updated: 29 October 2026

Welcome to ICE WORLD ELECTRONICS (“ICE World”, “we”, “us”, “our”), a home-appliance retailer and service provider based in Dhaka, Bangladesh. These Terms of Service (“Terms”) apply when you browse iceworldbd.com, buy a product from us, or book a repair or service. By using our website or services, you agree to these Terms. If you do not agree, please do not use the website.

1. Who we are

ICE World sells genuine home appliances, including air conditioners, refrigerators, washing machines and microwave ovens from brands such as Whirlpool, with official warranty. We also provide installation, servicing and repair through our own technicians. In these Terms, “products” means items sold on this website, and “services” means delivery, installation, repair and maintenance work.

2. Using our website

  • You must be at least 18 years old, or use the website under the supervision of a parent or guardian.
  • Please give us correct and complete information: your name, mobile number, delivery address and email. We cannot be responsible for failed deliveries or missed service visits caused by wrong details.
  • If you create an account, keep your password private. You are responsible for activity on your account.
  • You must not misuse the website, for example by placing fake orders, trying to access other customers’ data, or interfering with how the site works.

3. Product information

  • We try to show every product accurately. Specifications, features and capacities come from the manufacturer and may change without notice.
  • Photos are for illustration. Colours can look slightly different on different screens, and accessories shown in lifestyle images may not be included in the box.
  • If you need a specific detail confirmed before buying, call us and we will check it for you.

4. Prices and availability

  • All prices are in Bangladeshi Taka (BDT) and include applicable VAT unless stated otherwise.
  • Prices, discounts and offers can change at any time. The price that applies is the one shown when you place your order.
  • Products are subject to stock. If an item becomes unavailable after you order, we will contact you to offer an alternative, a later delivery date or a full refund.
  • If a product is listed at a clearly wrong price because of a technical or typing error, we may cancel the order and refund any amount paid, even after confirmation.

5. Orders and confirmation

  • Placing an order is an offer to buy. Your order is accepted when our team confirms it by phone, SMS or email.
  • We may decline or cancel an order, for example if we cannot verify the order details, if the delivery address is outside our service area, or if we suspect fraud. Any payment made will be refunded in full.
  • You can cancel an order before it is dispatched. Cancellation after dispatch is covered by our Refund Policy.

6. Payment

  • We accept cash on delivery and the other payment methods shown at checkout.
  • 0% EMI (up to 3 months, or as shown on the product) is available on eligible credit cards from partner banks. EMI terms, approval and any bank charges are set by the issuing bank.
  • Online payments are processed by secure payment partners. ICE World does not store your full card details.

7. Delivery and installation

  • We deliver inside Dhaka and to selected areas outside Dhaka. Delivery times given at confirmation are estimates and may vary because of traffic, weather, holidays or stock.
  • Installation is free inside Dhaka for eligible products. For deliveries outside Dhaka, delivery and installation charges, if any, are told to you before dispatch.
  • Please be available at the address at the agreed time. If a delivery or installation fails because no one is available, a re-delivery charge may apply.
  • For air-conditioner installation, standard fittings are covered. Extra copper pipe, cable, brackets, wall drilling for special surfaces, or other additional materials and work are charged separately, and the cost is explained to you before the work starts.
  • Please check the product in front of our representative at delivery and report any visible damage straight away.

8. Returns and refunds

Returns, replacements, cancellations and refunds are handled under our Refund Policy, which forms part of these Terms.

9. Warranty

  • Products come with the manufacturer’s official warranty. The warranty period and coverage depend on the product and are shown on the invoice and warranty card.
  • Keep your invoice and warranty card, as they are needed for any warranty claim.
  • Warranty does not cover damage from misuse, accidents, voltage fluctuation, power surges, water or pest damage, natural disasters, or repairs by anyone other than ICE World or an authorised service centre.
  • For warranty service, contact us and we will arrange a technician visit or coordinate with the brand’s authorised service centre.

10. Repair and service bookings

  • You can book a repair or servicing visit online or by phone. A booking is a request until our team confirms the visit time.
  • Any visit or inspection charge is told to you when the booking is confirmed.
  • After inspection, our technician explains the problem and gives you the cost of parts and labour. Work starts only after you agree to the quote.
  • Replaced parts and repair work carry the service warranty stated on your service invoice, if any.
  • For out-of-warranty repairs, we are not responsible for existing faults or wear that are not part of the agreed repair.

11. Intellectual property

The content of this website, including text, graphics, banners and layout, belongs to ICE World or is used with permission. Brand names, logos and product images such as Whirlpool belong to their respective owners and are used to identify genuine products. You may not copy, reproduce or reuse our content for commercial purposes without written permission.

12. Limitation of liability

To the extent permitted by law, ICE World is not liable for any indirect or consequential loss arising from the use of our website, products or services. Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits any rights you have as a consumer under the laws of Bangladesh.

13. Privacy

How we collect and use your personal information is explained in our Privacy Policy.

14. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Orders placed before a change are covered by the Terms that applied when the order was placed.

15. Governing law

These Terms are governed by the laws of Bangladesh. Any dispute will first be handled through discussion with our customer support. If it cannot be resolved, it will be subject to the jurisdiction of the courts of Dhaka.

16. Contact us

For any question about these Terms, an order or a service booking, please contact us:

Official Warranty100% genuine products
Free InstallationAC & washing machine
Easy EMI0% for up to 3 months
Expert Support7 days a week